At Rocket, we believe that good property management isn’t a luxury - it’s a necessity. But what does “good” really mean?
For many landlords, it means staying compliant, cutting unnecessary costs, avoiding stress, and getting maximum return on investment. Too often, traditional letting agents fall short. They send contractors for every issue, charge hidden fees, and treat landlords like afterthoughts.
At Rocket Property Management, we do things differently. Here's how our landlord-first approach sets us apart from most property management companies in London.
Why “Full-Service” Rarely Means What It Should
A lot of agents throw around the term “full-service property management.” But in reality, their service often stops at rent collection and reactive maintenance.
At Rocket, we believe full-service means:
- Proactive property management focused on cutting costs, not inflating them
- Hands-on contractor coordination only when needed
- Lease and compliance checks before issues arise
- Strategic guidance to increase rental income and long-term return
We don't just tick boxes - we act like it's our own property.
No Contractor Commissions. Ever. Here’s Why That Matters
Many letting agents take a cut from contractor invoices without telling you. That means they’re incentivised to use certain suppliers - not because they’re the best, but because they’re profitable.
At Rocket, we’ve never taken a penny from contractor commissions. We only recommend people we trust to do quality work at fair prices. It keeps our advice honest and your costs down.
Not Every Issue Needs a Contractor
Sending out a contractor for every tenant complaint is one of the quickest ways to drain your rental income. At Rocket, we approach things differently.
If a tenant reports a problem, we first assess whether it's something that can be solved with a bit of education or guidance. Our team might walk them through a simple fix - like resetting a fuse box or bleeding a radiator. In many cases, one of our property managers will go round and handle the issue personally before bringing in a third party.
This practical, hands-on approach saves time, avoids call-out fees, and protects your margins.
How Rocket Keeps Your Property Compliant and Profitable
From licensing requirements to safety checks, staying compliant as a landlord in London is only getting more complicated.
We take that off your plate by:
- Conducting regular compliance reviews
- Making sure all tenancy documentation is up-to-date
- Advising on local licensing requirements and dealing directly with councils
You get peace of mind knowing your property meets all the necessary standards - and your investment is protected.
Case Study: Dorothy’s Experience with Rocket
Dorothy switched to Rocket after becoming increasingly frustrated with her previous agent. They failed to provide the information she needed to make sound decisions and left her feeling more like an unpaid staff member than a client.
As a new landlord, Dorothy was conscious of costs and wanted to feel confident that her agent actually cared about the success of her portfolio.
Since switching to Rocket, she’s experienced a completely different level of service:
- We helped secure a fair market rent and structured rent renewals that worked for her investment.
- We addressed maintenance issues promptly and pragmatically - always looking for cost-effective solutions.
- We were hands-on during a significant leak, helping to manage repairs, secure insurance support, and minimise costs.
- We maintained clear, professional communication with both Dorothy and her tenants - building trust and reducing hassle.
Dorothy told us: “It really does make a difference working with an agency that understands the experience of being a landlord. This is the first time I’ve felt this level of confidence in an agent; I would gladly recommend Rocket to other landlords.”
Is Your Current Agent Doing Enough?
If your letting agent isn’t actively helping you save money, protect your property, or increase your return - what are you paying for?
Whether you're frustrated by poor communication, rising costs, or feel like you're doing the heavy lifting yourself, it might be time for a change.
Want to see how Rocket could improve your property performance? We’d be happy to chat.
Rocket Property Management - Run by landlords, for landlords. Transparent. Proactive. Cost-conscious.
