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Unless there is a leak or an external problem most damp can be solved by the tenants.

1. The aim is to reduce water or dry out moisture, and to do this tenants must wipe down windows and condensation on bedroom or living room windows and walls in the mornings.

2. Use of heating will also help to dry out condensation, and then a minimum of 20 minutes of ventilation is required per day (even when cold). If you have vents in the windows they should be kept open for as long as possible.

3. When mould does appear this should be sprayed with anti-mould spray and wiped dry with a kitchen towel. After this is done, the above methods will prevent the mould from returning. However without heat or ventilation black mould will return because all humans produce a lot of moisture when living / sleeping in properties.

Please try the following steps:

1. Check your isolator and trip switches. The electricity supply to your boiler might have been interrupted. So if any of the switches in your fuse box are 'off', switch them on again and give your heating another try.

2. Try resetting your boiler. Your boiler’s reset button should be located somewhere on the front panel.

3. Make sure your thermostat is set high enough. We recommend that your heating should be set to between 18°C and 21°C. So if yours is lower, increase the temperature on the thermostat to see if that triggers the boiler. 

4. Check your boiler pressure. Make sure the pressure gauge on your boiler control panel reads roughly 1 to 1.5 bar. If it doesn’t, carefully use your water valve to adjust the pressure as needed. You may have to reset your boiler once you’ve re-pressurised the system. If the steps do not work please report this on the Arthur app provided to all tenants.

All tenant issues must be reported on the Arthur app which is provided to all tenants.