At Rocket, we understand that selecting and managing contractors is an important part of completing successful refurbishments and maintaining our landlord’s properties. Whether it’s a full-scale renovation or minor repairs, we’re meticulous in our approach.
So, here’s how we go about managing contractors, ensuring quality, efficiency, and satisfaction for both landlords and tenants.
Initial Planning and Specifications
The process begins long before the actual work starts. It’s important to lay a strong foundation by clearly defining the project’s scope.
We start by preparing a detailed specification of works based on a discussion with the client to understand their needs and expectations. This specification acts as a blueprint throughout the project.
Understanding Regulations and Compliance
Next, we ensure that all necessary regulations are addressed. This includes conducting asbestos surveys where required, understanding the property’s listing status, and determining the need for planning permission or building regulations approval.
Addressing these potential issues upfront means we avoid future complications and it means that all our refurbishments are legally compliant.
Selecting the Right Contractor
Choosing the right contractor is more than just selecting the cheapest option. It involves understanding the specific needs of the project and matching them with the right skills.
For smaller tasks like decorating, a specialised contractor might be sufficient, but for more complex renovations, a general builder who has access to a network of skilled tradespeople is necessary.
Contractors who employ their own teams are preferable, as this often leads to more accurate pricing and efficient project execution.
However, understanding the structure of the contractor's business is essential, whether they rely on in-house staff or subcontractors, as this impacts the project’s timeline and budget.
The Importance of Proper Licensing and Insurance
Before beginning the works, we make sure to verify that all contractors have the necessary licenses and insurance. This step is crucial for protecting both our clients and the property from potential liabilities.
At Rocket, we take responsibility for the fact that our contractors are qualified for what they need to do and capable of doing it within a reasonable period of time.
Our long-term relationships with trusted contractors means that we only work with teams that consistently meet our requirements.
Pricing and Contracts
At Rocket, we advocate for transparent and fair pricing. While some property management firms might seek multiple bids to push prices down, we believe in fair pricing for quality work. We often negotiate prices on behalf of our landlords, leveraging our industry knowledge and volume of work to secure better rates.
For each project, we use a standard contract, typically a JCT Minor Works contract, which clearly outlines the responsibilities of all parties. This contract can be instrumental in resolving any disputes amicably, providing a structured process for arbitration if necessary.
Project Management and Quality Control
Once a contractor is selected, we don’t just handover the reins. Our team actively manages the project, ensuring that everything progresses according to plan.
We conduct regular site visits and updates, providing reassurance to landlords, especially those who are based overseas.
We maintain open lines of communication, sharing updates and photos to keep all parties informed.
Our payment schedules for contractors are structured to incentivise quality and timeliness, with final payments contingent upon the satisfactory completion of the works.
Handling Defects and Post-Completion
Post-completion, we manage any necessary issues. Holding back a portion of the final payment ensures that contractors address any issues that arise post-project.
This setup not only motivates contractors to maintain high standards, but also provides landlords with peace of mind that their investment is protected.
Emergency Repairs and Maintenance
For emergency repairs, we have a roster of reliable contractors who can respond swiftly and effectively. These relationships, built on mutual respect and prompt payments, mean that our properties receive priority attention, minimising tenant dissatisfaction.
They pay on time, they always answer the phone
Final Thoughts
Managing contractors effectively requires a deep understanding of the project’s scope, a commitment to compliance, and a focus on building strong relationships with reliable professionals.
At Rocket Property Management, we pride ourselves on our ability to manage these relationships, ensuring that each project is completed to high standards, within budget, and on time.
Landlords who partner with us can trust that their properties are in capable hands, with every detail managed to maximise both property value and tenant satisfaction.
If you’re looking to enhance your property investment with professional management that includes expert contractor handling, Rocket Property Management is your go-to partner.
